| do we want to have an in person SMIG meeting at Hydra Connect? (respond per Program committee request) Potential discussion topics (thanks to @Leah): | | top 3 concerns: What is service management and why is there an SMIG? How can we best build up together the role of service managers within in the Hydra project and development community (to benefit everyone)? How can Hydra service managers develop a supportive community of practice?
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| we are proposing a Service Management panel/open discussion open to all, potential topics for discussion: | | What is service management and how do various team roles fit together from a service management perspective? how to work effectively as a stakeholder, and other roles, in the agile framework? How to bring developers more into the service management conversation?
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| we are proposing a SM workshop - what should we cover? Potential topics (again thanks to @Leah): What is service management: service management skills, roles, and responsibilities service management teams and roles RACI matrix Maintenance and service delivery: operationalizing a service once the product is launched Capacity planning Workflow management
Hydra Service Managers: role in Hydra Community Service managers role in development roadmapping - priorities for feature development from a service manager's perspective Working with both developers and stakeholders Translating service problems to user stories, features, and functionality
Hydra Service managers: developing a community of practice: Developing the Hydra service management community of practice: working on toolkits, service management definition, engagement with agile development, the stakeholder and product manager roles, communication strategies, envisioning future service; managing service issues/tickets vs. development user stories What are the ways we can work together and support one another as service managers?
Marketing, communication, outreach, and advocacy: internal communications regarding continuous development awareness of release implications service manager role as public face of service/product
Assessment:
| | Service Management workshop: Blurb: This workshop will provide an overview of service management best practices, with a focus on roles and responsibilities, communication strategies, and assessment. Participants will hear from service managers in the Hydra community, engage in discussion and hands-on activities, and come away with tips, tricks, and tools for service management planning and execution... Audience = managers, product owners (all levels) Topics (synopsis of content)/Presenters: Intro to Service Management Roles and Responsibilities (talk about project manager vs. service manager vs. product owner, and other team roles? Moving from one role to another) Communication strategies Assessment Presentation: Ellen? - Kieran reach out Activity:Build on audiences worksheet, Numbers worksheet…? Other tools
Proper title of workshop: Hands On Service Management Length of workshop: half day (3 hours) Limits or requirements: projector, tables for people to work at, paper+pen or laptops
*have people respond yes/no by the end of next week - 30 minutes will encompass presentation, some discussion, and hands-on activity |
| Additional Notes: Some repeat from last year would be good Activity idea: list all of the potential audiences, what are their communication needs (communication), what would they say about the service (assessment) Make sure to mention tools, maybe provide a list of tools for facilitating difference aspects of service management Jon willing to be interviewed Distribute survey at Hydra Connect | | |