| Time | Item | Who | Notes |
|---|
| 5-10 min. | Roll call and introductions | Sheila | |
| 10-20 min. | Update on strategy and interviews so far, see Google Doc | Sheila/Kieran | - different institutions are organized differently in many cases, which could effect service management models across the community
- Service Models might be a good contribution to the community - what is a service model, and what are some examples
- RACI matrix is an important tool for determining roles
- We want to compile best practices documents and models that can be useful for the community - maybe form a working group?
|
| 10-20 min. | Brainstorm on Goals listed above | all | - What are people hoping to get out of the Service Management group?
- Hannah likes the targeted interviews idea to help form good questions for a survey - needs to be a well designed survey
- Getting to know the other people who are facing similar challenges and successes in digital library service management
- Having a group that you can reach out to and share ideas, bounce ideas off of
- Afternoons preferable
- Strong need to connect with people at other institutions with a similar role
- Community of practice
- Useful community contacts online and knowing which conferences to go to, where we could be connecting and consulting with the broader community
- Trying to understand how we as service managers can meaningfully interact with other interest groups
- Struggling with how service managers contributions can feed back into development in core code base
- Disconnect with service managers, UX people, and developers - need to push direction a bit more - help devs understand on a deeper level how the tool/service is used
- Helps to understand how other people how running their service
- Challenge - helping people understand that once a product launches, it still needs attention, development, and service management/how to integrate ongoing development work
- Ideas for Hydra Connect
- Session where people with established services share their methods - what does their model actually look like, what services, how much time does it take, how do they communicate with their groups, etc...
- Panel discussion (maybe one person from a few different institutions)
- concrete details about how services work at different institutions
- hearing people describing their service models would be helpful
- Other topics could come up based on panel discussions - unconference
- For example, staffing is a common concern
- Roles - for example product owner vs. service management
- Potential Service Management dinner
|
| 5-10 min. | Next steps | all | - schedule regular standing calls (Thurs. @ 1pm Pacific Time - monthly - 2nd Thurs. of every month)
- outlet for connecting with others
- forum for talking about challenges and concerns or successes
- taking notes and sharing with community
- meeting model borrowing from dev ops - featured speaker - put on agenda
- put a call out for volunteers (we want to encourage more conversation)
- list off potential issues that people could talk about
- what are the challenges?
- what are some successes? (don't have to be related to challenges)
- Potential volunteers - Sheila, Kieran, Leah and Sonya at least
- Make sure people are welcome to talk regardless of where you are in the process/implementation
- would it be useful to identify what other interest groups or activities are underway right now that we should be aware of, contribute to, etc.
- Report and ask about other groups at Partner Calls
- working group:
- create "toolkit" of documents, checklist, etc
- create "Service Models" documentation
|