Agile PM + Service Management Group meeting at HC 2016

Nabeela and Matt Critchlow started the agile group 

2 meetings: tools, how teams are formed, how to share experiences 

Share challenges, learn from each others’ experiences

Not only focusing on SCRUM

Chaired by Kieran

Product ownership / service management / product management 

Current iteration has been meeting since February 

Interested in learning about and leveraging agile methodology for service management 

Also interested in those who are experienced with service management or agile 

What people want from this group: 

Best practice collaboration

Commiserate with and learn from other people 

New to service management and new to agile 

Interested in moving to agile methodologies 

Interested in understanding how the community works from a development perspective 

Align the local efforts with the community 

How to sustain multiple projects with limited people 

Would like to learn about service manager roles 

Interested in roles and service development 

Interested in short term combining of groups 

Service management is informed by SCRUM 

Can be a gap between service manager and product owner 

How do non-developers talk to non-developers about this work?

Combing groups adds to developing workforce conversation 

Is this an interest group around process management? Working groups could come out of this. 

Recommendations about roles and methodologies 

Would like to learn more about agile in order to better work in teams 

More interested in agile than service management 

Has been doing both agile and service management badly so would like to improve

How to not stagnate a service that is already running

Agile leader has left institution so team needs some help

Agile method: 

combine group for 3-6 months and then do retrospective to analyze

Combining these groups, talk about process management.

Deliverables that can be worked on by more specific working groups.  

Featured topics advertised in advance 

This idea needs to be pre-planned and programmed 

There was so much interest in the service management group that Kieran feels optimistic people will be up to this. 

Roles differ between institutions and methodologies so we could map out who is doing what to generate case studies. 

Characterize what we are doing vs. forming archetypes