2016-02-11

5min

Roll Call

Sheila Rabun

• See above under "Attendees"

5min

Decide on best regular meeting schedule - once a month? once a quarter?

group

• Meeting preferences will be addressed in Service Management survey to go out in March

5min

Link to Service Management Materials from Hydra Connect?

Sheila Rabun

• Hannah Frost will work on tracking down HC documents and presentation materials so we can potentially link to them from the SMIG wiki page

10-20min

Round Robin - share what everyone has been working on and goals for the year (related to Hydra Service Management)

group

• Sheila Rabun (University of Oregon): Oregon Digital is undergoing massive metadata and image cleanup, in terms of service management, our goal is to create our RACI matrix this year

• Trisha Wilson (Emory Univ.): Emory is still in the planning stages for moving to Hydra, in March they will be working with a consultant from Stanford to get ready for their Hydra conversion. They already have their technical and functional RACI matrices. Next steps/goals are to create a vision statement, roadmap and prioritize conversion work, and then tackle more service management aspects.

• Karen Cariani (WGBH): WGBH is currently working with Indiana Univ. on media preservation, with the goal to get something done soon!

• Kieran Etienne (Washington Univ.): Washington Univ. is starting with Hydra - their first production was in Feb. (Curation Concerns) and second production in March (Avalon). Goals are to organize and better communicate capacity.

10-20min

• Discuss group focus: Hydra or repository-specific aspects of Service Management (based on feedback from Hydra Connect)

• Identify shared priorities/future agenda items

  • Examples: Roadmapping, SLAs, top 5 priorities for service management, RACI matrix/team approach

group

• Itil foundation has good standards and best practices:

  • foundations class is recommended for all to get on the same page in terms of terminology and understanding basic concepts

• Univ. of Cali at Santa Cruz also has good set of service management documents that we will try to add to the SMIG wiki

• At smaller institutions, people might not know what service management is, which is why getting more documentation pulled together might be a good idea. Kieran will be working on adding more information and linking more documents to the Resources section of the SMIG wiki.

• Looking back at past notes, an idea for a service management survey came up last year but appears to have been sidetracked. The group agreed that a survey is still a good idea, so we will be working to get that out to the community in March. Survey will also include preferences for regular meeting schedule.